Voice Pro, LLC is the owner of www.businessvoicepro.com . It has established these Privacy Policies (the "PP") for the purpose of setting out our policy on the gathering and use of information on the Company Network. Capitalized terms not otherwise defined hereunder, the words "us", "our", "we" and "you" within this AUP shall have the meanings as defined in the Voice Pro, LLC TERMS AND CONDITIONS OF USE or in the other policies referred to in the TERMS AND CONDITIONS OF USE. For greater certainty, the term "User", "you" or "You" shall refer to the customer of Voice Pro, LLC. Where there is a conflict between this PP and the TERMS AND CONDITIONS OF USE, the TERMS AND CONDITIONS OF USE shall have priority in resolving the conflict.
PURPOSE OF THE PRIVATE POLICY
COLLECTION OF PERSONAL INFORMATION
Personal Information is information about you that identifies you as an individual, for example, your name, address, e-mail address, or telephone number.
If you choose to register with us, you will be providing us with certain information, some of which identifies you personally, such as your email address, and other registration information. From time to time, you may also provide us with additional information about yourself if you engage in any other transactions with us, for example, when you give us your phone number to seek customer support.
We ask for Personal Information such as your name and e-mail address when you register for a Voice Pro, LLC account to access the Services, or if you correspond with us (in which case we will also retain our responses). Where you are required to pay for Services, then we will also ask for additional information, such as your credit card number and billing address. We may also retain any messages you send through the Services, and may collect information you provide in User Content you post to the Services. We may receive Personal Information about you from third parties, including, for example, information about your transactions, purchase history, or relationships with various product and service providers, and your use of certain applications.
We collect information when you visit our Site, use or interact with the Services, or when you visit our Publishers' web sites that use our widget. This information could include general click stream behavior such as web pages viewed (including the URL addresses of such pages), search queries from which users are directed to a page, navigation from page to page through the Services, time spent on each page, and items that you click or select ("Usage Information"). This Usage Information also may include IP address, information about your geographic location derived from your IP address and the domain name of your Internet Service Provider.
We also collect and use information about your interactions with the Services in a manner and format that does not identify you as an individual ("Non-Personally Identifiable Information"). We may collect, use, and disclose Non-Personally Identifiable Information as set forth below.
Analytics Information: We use both our and third-party analytics tools to help us measure traffic and usage trends for the Services. These tools collect information sent by your browser as part of a web page request, including the web pages you visit, your browser add-ons, your browser's width and height, and other information that assists us in improving the Services. We collect and use this analytics information in aggregate form such that it cannot reasonably be manipulated to identify any particular individual user.
Log File Information: Log file information is automatically reported by your browser each time you access a web page. When you use our Services, our servers automatically record certain log file information. These server logs may include anonymous information such as your web request, Internet Protocol ("IP") address, browser type, referring / exit pages and URLs, number of clicks and how you interact with links on the Services, domain names, landing pages, pages viewed, and other such information.
Clear Gifs/Web Beacons Information: When you use the Services, we may employ clear gifs (also known as web beacons) which are used to anonymously track the online usage patterns of our users. In addition, we may also use clear gifs in HTML-based emails sent to our users to track which emails are opened and which links are clicked by recipients. The information is allows for more accurate reporting and improvement of the Services.
CONSENT AND YOUR PERSONAL INFORMATION
The form of consent required for the collection and use of your Personal Information depends on what is reasonable in the circumstances. We may assume consent from your actions. For example, if you provide us with your Personal Information to register an account, we assume that we may also send you notices related to your account and to bill you when appropriate. This is an example of implied consent. No consent is required for certain uses, such as to comply with a court order or investigate a breach of an agreement or applicable law, or for use of de-identified information.
Personal Information will not be shared with third-parties unless:
You have consented.
We are permitted or required to do so by law.
We have engaged an authorized service provider to carry out services on our behalf. Personal Information may be transferred outside of your province and/or outside of Canada for processing or storage.
WITHDRAWING YOUR CONSENT
Can I opt-out of the collection, use or disclosure of my Personal Information?
Sometimes. You can withdraw your consent, or opt-out, of the collection, use or disclosure of your Personal Information in certain situations. But where your Personal Information is reasonably necessary to provide you with the Services you requested or the operation of the Company Network, you cannot continue to use the Services and opt-out of the collection, use and disclosure of your Personal Information because it is a condition of service. To stop the collection, use and disclosure of your Personal Information in these circumstances, you must terminate your account with us. To find out more about withdrawing your consent or to make a request, please contact us at (o).
HOW DOES THE COMPANY USE INFORMATION GATHERED ABOUT ONLINE VISITORS?
We use Personal Information for the following purposes:
Internally for purposes such as analyzing how the Services are used, diagnosing service or technical problems or maintaining security;
To operate, maintain, and provide to you the features and functionality of the Services;
To fulfill requests or respond to questions and/or complaints you may make to us;
To personalize your user experience on the Site;
To contact you regarding or otherwise enforce issues with your use of Services such as any breaches of our Terms and Conditions of Use;
For purposes as permitted or required by law, including without limitation to third parties if we believe you have violated our Terms and Conditions of Use, if we need to comply with applicable law including lawful access requests, or for certain business transactions;
Your Personal Information may be processed and stored outside of the province in which you reside and/or outside of Canada by us or a third party service provider for the purposes set out in this policy, and under the laws of these jurisdictions, in certain circumstances foreign courts, law enforcement or regulatory agencies may be entitled to access your Personal Information; and
To provide you with information and offers from us or third parties that we believe you may find useful or interesting, including newsletters, marketing or promotional materials and other information on services and products offered by us or third parties.
Following termination or deactivation of your Voice Pro, LLC account, we may retain your Personal Information and User Content for a commercially reasonable time for backup, archival, or audit purposes. Furthermore, the Company may retain and continue to use indefinitely all information (including User Content) contained in your communications to other Users or posted to public or semi-public areas, if any, of the Services after termination or deactivation of your account. The Company reserves the right, but has no obligation, to monitor the User Content you post on the Services. We reserve the right to remove any such information or material for any reason or no reason, including without limitation if in our sole opinion such information or material violates, or may violate, any applicable law or our Terms and Conditions of Use, or to protect or defend our rights or property or those of any third party. The Company also reserves the right to remove information upon the request of any third party.
Please be advised that any information gathered on our Sites may also be used in the aggregate for research and development relating to our Site and/or for future site development. We may also aggregate or otherwise strip data of all personally identifying characteristics and may share that aggregated, anonymized data with third parties.
PROTECTION OF CHILDREN ONLINE
The Company considers the protection of children's privacy, especially online, to be of the utmost importance. We do not knowingly collect or solicit personal information from children at the age of 13 nor do we allow them to become registered users of, or to request information through, our Site.
PROTECTION OF INFORMATION
We have put in place physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online. The Company applies security safeguards appropriate to the sensitivity of the information, such as retaining information in secure facilities and making Personal Information accessible only to authorized employees on a need-to-know basis.
ACCESS AND ACCURACY
The Company shall take reasonable steps to ensure that all Personal Information will be kept accurate, complete and up to date. Individuals may challenge the accuracy and completeness of Personal Information about them and have it amended, as appropriate.
Any User can have access to the Personal Information about them that we have in our possession or control. You may access your account to update your Personal Information, or where that is not possible, you may request that your Personal Information be amended for purposes of accuracy and completeness by contacting us at (o). When you update information, however, we may maintain a copy of the unrevised information for our records.
Some information may remain in our records after your deletion of such information from your account. We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally.